trying to find out information from your customers to see what they might like and see the stuff that they are into,
so that they see that you really care about them being there and that they are a priority to you, will make them always come back and feel wanted at that store which will make them a loyal customer.
finding out information also could get you to seem as a better worker to your manager and its could get you into a better position,
like in the audio the worker was trying to find out stuff about the customer without to being straight forward about it so it made the worker seemed interested, and will make the customer feel alot better about shopping there.
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